Q. How can I contact customer support?

A: Contact our customer support team via our contact page. We strive to provide excellent customer service and will respond to your enquiry as quickly as possible.

Q. Do you ship internationally?

A: Yes. We are committed to bringing our high-quality wooden jigsaw puzzles to puzzlers around the world. International shipping rates and delivery times may vary. For more information, contact us or see our shipping information.

Q. What does it mean if a puzzle says it’s on back order?

A. When a puzzle is on back order, it means it’s not quite ready to send out. You can still buy a puzzle on back order and we will dispatch your puzzle within two weeks.

Q. Do your puzzles come with a guarantee?

A: Yes. We stand behind the quality of our puzzles. All our puzzles come with a guarantee of quality craftsmanship. If you are not completely satisfied with your puzzle, please contact us, and we will work with you to make it right.

Q. Are all puzzles in stock on website?

A: All puzzle pages state whether the puzzle is in stock or on back order.

Q. How long until my order is shipped?

A. We ship within 1 to 2 days of receiving your order. You will receive a email with a tracking details.

Q. Can I buy replacement pieces for my puzzle?

A: We cannot offer replacement pieces for our puzzles as each puzzle is unique. Please take extra care when handling and storing your puzzle to avoid losing pieces.

Q. What is a whimsy or whimsical piece?

A: A different shaped puzzle piece cut into a recognizable shape, like an animal or building.

Whimsy pieces standing upright on falcon bird shaped wooden jigsaw puzzle

Q. When did Premium Puzzles start?

A: November 2020

Q. Is Premium Puzzles a New Zealand company?

A. Yes and our puzzles are 100% made in New Zealand.

Q. Can I cancel my order?

A: Yes, but we have a very short window to do this. Please contact us as soon as possible if you need to cancel your order.

Q. Do you offer custom puzzles?

A: We do not currently offer custom puzzles, but we hope to introduce this service by the end of 2024. Stay tuned for updates!

Q. What payment methods do you take?

A: We accept credit cards, Afterpay and other secure payment options. If you have any questions about payment methods or need assistance with your payment, please contact us.

Q: What makes wooden jigsaw puzzles different from other types of puzzles?

  • Material: Wooden puzzles are made from high-quality wood, which gives them a unique look, feel, and durability compared to puzzles made from cardboard or plastic.
  • Craftsmanship: With each piece carefully cut and shaped to create a precise fit. This attention to detail results in a puzzle that is not only challenging but also a work of art.
  • Durability: Wooden puzzles are more durable than their cardboard counterparts, as they are less likely to bend, tear, or show wear over time.
  • Tactile Experience: The feel of wooden puzzle pieces is different from cardboard or plastic pieces, offering a more satisfying and tactile experience for the puzzler.