Q. How much is shipping?

A: Shipping is free within New Zealand.

A: For all other shipping rates please contact us.

Q. How long until my order is shipped off?

A. We will ship within 48 hours of receiving your order. You will receive a email with a tracking number.

Q. When will I receive my order?

A: In New Zealand the courier should deliver within 4 days once item is picked up. For deliveries in Australia it should be delivered within 10 days once the item is picked up.

Q. If I have a question about a puzzle can I contact you?

A: Yes please! You can contact us via our contacts page. You can expect a response within 24 hours.

Q.What is a whimsy/whimsical piece?

A:It is an integral piece within a jigsaw that is cut into a recognizable shape such as a animal or building.

Q. When did premium puzzle start and is it new zealand company.

A:Yes we are a New Zealand company started November 2020 and our puzzles are 100% made in New Zealand

Q.Can I cancel my order ?

A:Once you have placed an order. We unfortunately cannot cancel it at this stage.

Q.My shipping address is incorrect on my order can I change it? 

A:We maybe able to change your shipping address on your order before your item leaves us. However if you order has left us unfortunately its out of our hands.

Q. What payments do you take?

A: We accepted the following visa paypal and bank transfer.

Q.Are all puzzle in stocks on website?

A: Yes all puzzle are in stock ready to be shipped.