Rates
- New Zealand: Free shipping on all orders.
- Australia: $20 for up to 3 puzzles, standard shipping.
- International: Rates tailored to your location are calculated at checkout.
Dispatch
We strive to process and ship all orders in 1 to 2 business days. Orders placed on weekends or holidays are processed the next business day.
When we’ve shipped your order, we’ll send you a confirmation email with tracking information.
Shipping time estimates
Shipping times are estimates and will vary depending on your location and external factors.
- New Zealand: 1 to 2 business days
- Australia: 5 to 10 business days
- International: 7 to 16 business days
Import taxes
Customers are responsible for paying any import taxes their country applies. We’re not responsible for delays around international importation processes.
Packaging
All puzzles are carefully packaged to ensure your wooden jigsaw puzzle arrives safely.
Within New Zealand
We use thick recycled plastic for shipping within New Zealand:
If your council doesn’t collect soft plastics, you can recycle soft plastics at any Countdown/Woolworths supermarket.
International
We use a cardboard box for international shipping:
